3. PRACTICE-RELATED FEEDBACK

Five pieces of practice-related feedback are required. The purpose of seeking and reflecting upon practice-related feedback is to encourage you to be more responsive to the needs of your patients and service users and those who care for them.

The feedback can come from a wide variety of sources:

Patients, service users, carers, students as part of your day to day practice
Friends and family feedback
Thank you cards
Team performance reports
Feedback to the group or practice
Feedback from colleagues e.g. nurses other healthcare professionals, reception staff, researchers, teachers
Complaints
Serious event reviews
Feedback received through your annual appraisal.

Click here to download the NMC template to help you record your practice related feedback.

http://www.nmc.org.uk/standards/revalidation/revalidation-guidance-and-resources/

Thinking point
Who are the best people to provide you with feedback? How can you ask them? When might be the best time to approach them? How much time might you need to allow to realistically collect this feedback? What might you do to ensure you collect a variety of feedback from various sources?

You may find it useful to undertake one of our modules on feedback: http://www.faculty.londondeanery.ac.uk/e-learning/effective-feedback/

Case Study: Sharon
Sharon is a Practice Nurse who works in a large, inner city practice. She has been thinking about who she meets in her professional practice and who could provide her with practice related feedback. This is the list she has come up with so far: The Practice Manager My line manager, the Senior Practice Nurse A colleague from the local Practice Network One of the GPs in the Practice The Practice Health Care Assistant One of the students I mentor in the Practice The Liaison Lecturer between the Practice and the local University A patient I have been treating for some time The Health Visitor who regularly visits the Practice The local Pharmacist with whom the Practice collaborates The visiting Community Psychiatric Nurse The Primary Care Navigator The Diabetic Specialist Nurse who does weekly clinics at the practice The Hospice Liaison Nurse

Case Study: Sharon

Sharon is a Practice Nurse who works in a large, inner city practice. She has been thinking about who she meets in her professional practice and who could provide her with practice related feedback. This is the list she has come up with so far:

The Practice Manager
My line manager, the Senior Practice Nurse
A colleague from the local Practice Network
One of the GPs in the Practice
The Practice Health Care Assistant
One of the students I mentor in the Practice
The Liaison Lecturer between the Practice and the local University
A patient I have been treating for some time
The Health Visitor who regularly visits the Practice
The local Pharmacist with whom the Practice collaborates
The visiting Community Psychiatric Nurse
The Primary Care Navigator
The Diabetic Specialist Nurse who does weekly clinics at the practice
The Hospice Liaison Nurse

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